Shipping

Due to high order volumes, our dispatch times are currently slightly longer than usual. Orders may experience a delay of up to 24–48 hours before being dispatched.

As a result, we are temporarily unable to honour our usual 1pm same-day dispatch promise. We expect this to be in place for the next few weeks while our team works through the increased demand.

We sincerely appreciate your patience and understanding and are working hard to have your order on its way as quickly as possible.

ORDER PROCESSING 

All orders are processed within 24 - 48 hours, Monday through Friday, and shipped via your selected shipping service. Orders placed prior to 1PM will be shipped the same day. 

Please review your order carefully before completing your purchase.

As we process orders quickly, we're unable to cancel, modify, add or remove items once an order has been placed. This includes changes to sizes, colours, quantities, products, and delivery details.

If you've made an error with your shipping address, please contact our Customer Care team as soon as possible. While we'll do our best to assist before your order is dispatched, we cannot guarantee that address changes can be made once processing has begun.

Email or call us on hello@kirstinash.com or +61 2 7908 4115

SHIPPING 

All Australian orders are sent via Australia Post. To check your estimated delivery times, please check your postcode here. 

DELIVERIES

All orders require a signature upon delivery. If you are not home at the time of delivery, your parcel will be taken to your nearest post office for collection. You will need to present your missed delivery card and a valid form of ID to collect your order.

If you prefer to waive the signature requirement, you can update your delivery preferences through the Australia Post app before delivery.