We love our industry and we're seeking inspired, team players who value independent, local Australian brands; those who are dedicated to bringing their best to our creative hub; and people who are passionate about the Kirstin Ash brand style.

Owned and operated by brother-sister duo Nick and Kirstin Ash, our fast-growing brand values creativity, optimism and honesty. We offer a flexible, productive and friendly working environment; we ensure our staff have opportunities to fulfil their professional goals and we offer a great work-life balance.

Our team is based between two office locations - our marketing team from a city office in the heart of Sydney CBD. And our inventory, customer support and fulfilment team in a tranquil open plan studio overlooking Pittwater, on Sydney's Northern Beaches.

We currently have the following positions available:

1. Customer Service Coordinator

2. Content & Communications Executive

3. Jewellery Designer

If you would like to work with us, but don’t see a relevant position, please email your resume to careers@kirstinash.com with a note about the area you are most interested in. Please note, we will contact applicants when new positions become available.

 

 

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CUSTOMER SERVICE COORDINATOR

Full-Time, Newport Location, Salary negotiated depending on experience.

 

ABOUT THE ROLE

We are looking for a warm, service-led team member to join our Kirstin Ash team in Newport.

You’re someone who finds joy in creating meaningful moments - whether that’s helping a customer find the perfect piece, offering guidance with care, or resolving an issue with grace. You bring calm confidence to every interaction and understand the importance of thoughtful, human service.

As the first point of contact for our customers, you’ll play a vital role in representing the Kirstin Ash brand. From product questions to returns and delivery support, you’ll ensure every interaction feels considered, seamless, and genuinely helpful.

This role is perfect for someone who believes great service is an art form - and takes pride in making each experience feel just that little bit more special.

 

RESPONSIBILITIES

• Respond to customer enquiries across email, phone, and live chat with warmth, clarity, and professionalism

• Process returns, exchanges, credits, and repair or warranty claims in line with our policies - always ensuring a smooth, considered experience

• Liaise with our warehouse team to resolve delivery queries and ensure timely, accurate order fulfilment

• Identify and communicate recurring customer themes or issues to the wider team, contributing to continuous improvement 

• Support the creation and refinement of FAQs, customer templates, and internal guides to maintain consistent, brand-aligned service

• Ensure every customer touchpoint reflects our brand tone - calm, kind, and genuinely helpful

• Collaborate with our ecommerce team to flag and troubleshoot any site or product-related concerns that may impact the customer journey

• Monitor and follow up on unfulfilled orders, helping to uphold timely dispatch and meet delivery expectations

• Assist with stocktakes and cycle counts, supporting accurate inventory management across our locations

 

WHAT YOU'LL BRING

• Previous experience in a customer service role, ideally within ecommerce or a considered retail environment

• Familiarity with platforms like Gorgias, Shopify, and Shiphero - or the confidence to learn new systems quickly

• A calm, empathetic communication style paired with strong written and verbal skills

• A genuine passion for supporting others, with an innate ability to make customers feel understood and valued

• High attention to detail and a thoughtful, solutions-focused mindset - you take pride in creating seamless, feel-good experiences

• A proactive, energetic approach - you’re someone who spots what needs doing and gets it done

• Confidence working independently while staying connected to the wider team - you’re dependable, resourceful, and take ownership of your workflow

• An interest in jewellery, fashion, or lifestyle products - and a natural appreciation for design, storytelling, and brand experience

 

TO APPLY

If you believe you have the experience and attributes we’re looking for in this role, please email careers@kirstinash.com with the following:

• A bit about yourself

• Your resume

• Your portfolio or relevant examples of your work
  
  

Please note: only successful candidates will be contacted. Thank you for your interest in this role.

 

 

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CONTENT & COMMUNICATIONS EXECUTIVE

Full-Time, Sydney CBD Location, Salary negotiated depending on experience.

 

ABOUT THE ROLE

We are seeking a creative and highly organised Content and Communications Executive to support the brand’s content strategy and communication efforts. This role will be responsible for developing and delivering compelling content across multiple channels, ensuring consistency in brand messaging, and strengthening our community engagement.

 

RESPONSIBILITIES

Content Creation & Strategy

• Assist in the development and execution of content plans across digital, social media, email marketing, and website.

• Create engaging and brand-aligned copy for product descriptions, blog posts, email campaigns, and social media.

• Write clear, persuasive, and brand-appropriate copy for all marketing materials, ensuring consistency in tone and messaging.

• Create and brief dedicated social-first content, working closely with photographers, videographers, and designers to produce engaging and platform-optimized visuals and videos.

• Maintain and update the content calendar to ensure timely delivery of campaigns.

 

Social Media & Community Management 

• Drive the social media strategy in collaboration with the Senior Marketing Manager, ensuring alignment with overall brand and marketing objectives.

• Manage daily social media activities, including scheduling, posting, and engaging with the community.

• Monitor social trends and insights to optimise engagement and content performance. Support influencer and brand collaborations to drive awareness and engagement.

 

Influencer Management, Brand Partnerships & Communications 

• Lead and execute the influencer and creator strategy, working closely with the Senior Marketing Manager to drive brand awareness and engagement.

• Build and maintain relationships with influencers, content creators, stylists, and key brand advocates to enhance brand visibility.

• Develop and implement brand amplification strategies across platforms, ensuring alignment with social creative strategy and influencer marketing goals.

• Identify and secure strategic brand partnerships that elevate brand positioning both locally and globally. 

• Assist in planning and executing event activations in collaboration with influencers and brand partners, ensuring alignment with brand messaging and objectives.

 

Email & Website Content

• Develop and optimise email campaigns to drive engagement and conversion.

• Ensure website content is current, on-brand, and optimised for SEO. 

 

KEY SKILLS & EXPERIENCE 

• 3+ years experience in content creation, communications, or social media within the fashion, jewellery, or lifestyle industry.

• Strong copywriting and editorial skills with a keen eye for detail.

• Proficiency in social media platforms (Instagram, TikTok, Pinterest, LinkedIn) and content management tools. 

• Experience with email marketing platforms (e.g., Klaviyo) and basic understanding of SEO best practices.

• Strong organisational skills with the ability to manage multiple projects and meet deadlines.

• A passion for storytelling, branding, and community engagement.

• Experience in planning and executing brand partnerships and event activations is highly regarded.

 

TO APPLY

If you believe you have the experience and attributes we’re looking for in this role, please email jessica@umenco.com with the following:

• A bit about yourself

• Your resume

• Your portfolio or relevant examples of your work
  
  

Please note: recruitment for this role is exclusively managed by Umenco recruitment agency. 

 

 

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JEWELLERY DESIGNER

Full-Time, Newport and/or Sydney CBD Location, Salary negotiated depending on experience.

 

ABOUT THE ROLE

We have a new position available for a talented jewellery designer/ product designer

Working alongside the creative director and designer, this is an exciting position which will play an important role in assisting in creating designs and collection planning.

The ability to evolve concepts and collection ideas, sketch quality 2d designs and liaise with our suppliers throughout the sampling process are key aspects to this role. We are looking for the right person, who understands the Kirstin Ash brand aesthetic and can competently assist to execute creative that fit the style of the brand.

A creative mindset and strong understanding of the art, design and fashion industry is necessary. With experience in illustration, fashion design and/or jewellery design.

RESPONSIBILITIES

• Brainstorm and research design ideas for up and coming collections

• Assist with conceptualising collections and concepts

• Research industry trends, styles and looks

• Ability to bring designs to life with strong sketching, design and illustration skills

• A strong eye for detail - even the smallest details make a difference with jewellery design

• Refine designs to a high level considering all design elements

• Liaise with suppliers and assist to manage the sampling process from start to finish

• Liase on the sampling status with the production and inventory team and assist in the ordering process

 

EXPERIENCE 

• Strong illustration skills, hand drawing is a must

• Technical knowledge and understanding of detailed product measurements

• Qualification / experience in fashion design, fine arts and/or graphic design

• Creative eye and flare for fashion, fashion jewellery and creative design

• Experience with creative, fashion and/or lifestyle brands preferred

• Experience using Adobe Creative Suite and other apps to computerise design drawings

• Preferably 2-3 years experience in jewellery design

 

TO APPLY

If you believe you have the experience and attributes we’re looking for in this role, please email jessica@umenco.com with the following:

• A bit about yourself

• Your resume

• Your portfolio or relevant examples of your work
  
  

Please note: recruitment for this role is exclusively managed by Umenco recruitment agency.