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Care Instructions
CARE INSTRUCTIONS
Take care of your jewellery with a soft cloth and avoid contact with strong chemicals, cleaning products, water, creams, and perfumes. Please contact us if you have any questions regarding care or more specific material details.
JEWELLERY STORAGE
To maintain the shine of your Kirstin Ash pieces, we recommend storing your jewellery in a cool, dry place away from direct sunlight. Heat, moisture and humidity can naturally impact metal over time and may lead to tarnishing.
A ventilated jewellery box is the ideal storage solution, helping to minimise exposure to moisture in the air. Kirstin Ash pieces are each packed into a box and sometimes a pouch, which includes an anti-tarnish tab designed to support your jewellery during transit.
Our thoughtfully designed Kirstin Ash boxes are crafted from recycled card and paper. While ideal for gifting, these materials can retain ambient humidity. For long term care, we recommend transferring your jewellery from its box into a jewellery box once received.
Why does jewellery tarnish?
Tarnishing is a natural reaction that occurs when metals come into contact with moisture, oxygen, and everyday elements in the air. With proper storage and care, this process can be slowed to help preserve your jewellery’s shine.
A ventilated jewellery box is the ideal storage solution, helping to minimise exposure to moisture in the air. Kirstin Ash pieces are each packed into a box and sometimes a pouch, which includes an anti-tarnish tab designed to support your jewellery during transit.
Our thoughtfully designed Kirstin Ash boxes are crafted from recycled card and paper. While ideal for gifting, these materials can retain ambient humidity. For long term care, we recommend transferring your jewellery from its box into a jewellery box once received.
Why does jewellery tarnish?
Tarnishing is a natural reaction that occurs when metals come into contact with moisture, oxygen, and everyday elements in the air. With proper storage and care, this process can be slowed to help preserve your jewellery’s shine.
MATERIALS
Kirstin Ash jewellery is made from precious metals.
Sterling silver designs are made from .925 silver, and are coated with a protective layer to keep the silver looking bright and new.
18k Gold Vermeil designs, incorporate a mid-18th century French jewellery technique called vermeil, where a thick layer of 18 karat yellow is plated onto sterling silver.
Smaller 18k Gold Plated designs, such as earrings, have a sterling silver base metal, and are then plated with 18k gold.
Our larger statement designs have a brass base metal, and are then plated with 18k gold followed by a protective anti-tarnish layer.
Our fine jewellery collection is made from 9k or 14k gold as specified in the product descriptions.
WARRANTY
We offer a 6 month warranty on all jewellery items with proof of purchase. Our warranty covers faulty items. It does not cover wear & tear. Please refer to our care instructions above for general care instructions.
In case of any faulty goods please contact us with a photo and your online order number. Items will be replaced at our discretion. At this stage, we do not offer a repair service.
Please contact us directly in regards to warranty claims for online orders.
hello@kirstinash.com or +61 2 7908 4208
If you have purchased from one of our stockists, please return the faulty piece to the stockist, along with your proof of purchase, and they will contact our studio to assess.
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