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Please note: There's currently a 1-3 day order processing time. We're working hard to clear the backlog and get back to same day processing.

If you require extra jewellery boxes for gifts, please specify under "Additional Comments".

FREE EXPRESS SHIPPING ON ORDERS OVER $150


Returns Policy

RETURNS POLICY

We offer a 30 day return policy on full priced items that are unworn and in original condition.  Your purchase can be returned for a 12 month credit voucher or refund.

Please note: Due to hygienic reasons, earrings cannot be returned. 

Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be issued.  Returns are allowed for full priced items purchased during a storewide discount.

Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.

If your jewellery matches the above conditions, have your order number ready and lodge a return by filling out the form below. 

TO MAKE A RETURN, PLEASE COMPLETE THE FOLLOWING:

 

 

PLEASE NOTE:

Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.

Return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.

For all wholesale enquiries regarding repairs and exchanges, please contact orders@kirstinash.com or call +61 499 277 029 with any questions.

For faulty goods, please visit: 

https://au.kirstinash.com/pages/faulty-items

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