Klarna FAQs

Shop now, pay later with Klarna!

When you choose Klarna at checkout, you'll get the options to shop now and pay later for your purchase.  It is easy, safe to use, and you're always covered by Klarna's Buyer Protection.

Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time.  Enter the credit or debit card of your choice for automatic payments every two weeks.  No interest or added fees when you pay on time!


How to checkout with Klarna

  1. Add items to your cart and select Klarna at checkout.

  2. Enter your debit or credit card information.

  3. Pay later over 4 instalments. The first payment is taken when the order is processed.

  4. The remaining 3 payments are automatically taken every two weeks.

Manage everything in your Klarna app - review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service 24/7 in the Klarna App.

Safe and secure - Klarna uses the latest safeguards and security to protect your information and prevent unauthorised purchases.  You have zero fraud liability with Klarna's Buyer Protection policy.


Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page.

Is there a fee to use 4 interest-free instalments?
There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms for applicable fees.

Will Klarna perform a credit check?
When you choose 4 interest-free instalments, Klarna may order a credit report from a 3rd party. Please review product terms for more information on this.

How can I reach Klarna?
You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna App for 24/7 chat.